QUALITY ASSURANCE

The Department of Quality Assurance (QA) at Dr. Ziauddin Hospital focuses on hospital performance in quality services, customer (patient) satisfaction and continuous improvement. We make sure that the services being provided and developed are meeting our specific requirements and set targets. We have a system to increase patients’ confidence and reliability to improve our work process and competence. Quality Assurance Department’s commitment is to upgrade the Hospital/Campuses environment, safety, and health pertinent matters. The work being performed is in connected aspects and is within an effective management system. We continue to serve the various clinical and non-clinical departments as a valuable hospital resource, as they are an essential part of our quality framework health care system.

At present all departments of three campuses are ISO 9001:2015 certified by SGS, a Swiss inspection, verification, testing and Certification Services Company. We look towards the horizon, having more valuable international accreditations in the future.

The Department of Quality Assurance is involved in formulating and preparing Quality Principles and associated departmental documentations. Valuable attributes are being incorporated accordingly which are applicable to the hospital’s related framework and attentive on the performance, customer expectations and enhancement. Our aim is to increase our patient’s confidence and the hospital’s credibility as we inculcate an excellent working atmosphere in order to confirm as being one of the best health care providers in the country.